Customer360
"It would take the customer service team up to 10 minutes just to decide which contractor was capable of completing the installation, and then 20 more minutes to raise a purchase order"
Below are just 5 ways that Customer360 can help your institution.
Analytics360’s suite of over 1000 ready-made data connectors drastically lowers the time, cost and complexity of centralising and automating data collection from across your organisation. In those cases where we don’t have a connector ready to use out of the box, or your current technology does not have the capability, use one of our dozens of generic data-connection and upload methods to get the job done.
With data sourced from across your suite of customer management systems, leverage the power of Analytics360’s industry-leading data blending and transformation tools to break down silos and establish a unified and holistic view of your customers, so you can begin to unearth deep insights from this 360-degree view of your relationship with your customers.
With customer data unified from across our organisation, the next step is to surface insights through powerful visualisations and analytics. New and novel insights begin to be formed when disparate data points are brought together, enabling new and interesting lines of questioning.
Analytics360’s powerful data visualisation tools unlock this insight from your data.
Insight without timely action is pointless. As the time between insight and action gets longer and data becomes “stale”, emerging issues compound and opportunities for improvements are lost.
With Analytics360’s powerful alerting, data exploration and sharing tools, you can empower your staff with timely insights into changes in key metrics across a customer’s profile so the right interventions are made at the right time.
With our rapid and flexible methodology and technology, quickly establish a 360-degree view of your customers and the key factors that indicate and impact happy customers.
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